Complaints
Your feedback makes us better!
Share your feedback with us
In the event that you are not satisfied as a user of Lifeplan’s services, please share your feedback with us as soon as possible.
Please contact us at support@lifeplan.se and we will do our best to make you happy.
If, even after this contact, you still feel dissatisfied, you can make a formal complaint. You can do this by sending an e-mail to: klagomal@lifeplan.se
or by traditional mail to:
Attn: Complaints Officer
Lifeplan AB
Masthamnsgatan 5
413 29 Gothenburg
Sweden
The next step
If, after contacting our Complaints Officer, you still do not feel satisfied, you can have your case handled by Waizer, who are responsible for this part of Lifeplan’s advice service, for the premium pension and/or IPS advice.
Read more about Waizer and the complaints process here.
If you are not satisfied with our response to your complaint, you can also contact the Consumers’ Banking and Finance Bureau, an independent body that helps customers in the financial industry.
Consumers’ Banking & Finance Bureau
Box 242 23
104 51 Stockholm, Sweden
Telephone: +46 8 24 30 85
You can also contact the National Board for Consumer Disputes (ARN), which impartially examines disputes between consumers and businesses and decides how the dispute should be resolved. You can reach them via their website or send a letter to:
National Board for Consumer Disputes
Box 174
101 23 Stockholm, Sweden
